Mortgage Help


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Applying for Mortgage Assistance
  • In order to get started download our Borrower Assistance Package. If you do not have access to a printer and would like a Borrower Response Package delivered to you, please contact our Loss Mitigation Department at (866) 867-0330. Please follow each step carefully and read the Uniform Borrower Assistance form in its entirety to avoid delays and provide accurate information.
  • Return all documentation via mail, fax, or email. Upon receipt of your submission, our Loss Mitigation team will work to help find a solution that you qualify for and contact you if there is any further information required.

To submit the Borrower Response Package via email:
  • Title the subject line with the first and last name of the borrower(s).
  • Provide the loan number and current contact information in the body of the email.
  • Attach the completed Borrower Response Package.
  • Send the email to [email protected]

**The Money Source Inc. encourages you to send your information to us encrypted, or in the alternative, to fax or mail the information to us


To submit the Borrower Response Package via fax:
  • Indicate the first and last name, contact information, and number of pages on the cover sheet.
  • Address the fax to Loss Mitigation Dept.
  • Send to (203) 309 - 6013

Important:Review the fax confirmation to verify all pages were successfully sent.


To submit the Borrower Response Package via mail:

The Money Source Inc.

Attention: Loss Mitigation Dept.

500 S. Broad Street, Suite 100A

Meriden, CT 064503



Loss Mitigation Document Review
  • Our highly-trained Loss Mitigation Specialist will review all documentation provided by our customer or authorized third-party. The Loss Mitigation Specialist will review all documents submitted and validate all documents have been returned. The Loss Mitigation Specialist will notify you if any documents are missing.
  • Once they have determined all required documents have been received, they will order the necessary property valuations and escrow analysis. This step typically takes 10-15 days to finalize.
  • Once all orders have been returned, a specialized mortgage underwriter will review all relevant income and expense documentation to determine the best workout option our borrowers qualify for; either to assist in bringing their loan current while obtaining an affordable payment or liquidating the property through a short sale or with a deed in lieu of foreclosure.
  • Once the best available workout options have been approved, your Loss Mitigation Specialist will contact you by phone and by mail with all necessary details.

Check the Status of your Submission
  • Attention Housing Counselors! To check the status of a borrower's loan modification, or to otherwise communicate with The Money Source Inc. regarding the status of a borrower's account, please email us at [email protected].
  • You may check the status of your submission online if you are a registered user of The Money Source Inc. Borrower Portal. You may create an account by clicking on the Register link above and follow the instructions. Once registered, click the Loan Details icon, in the dropdown. You will see an action titled Loss Mitigation – select this option. This option will be available to you once all required documentation has been received.
  • If you do not wish to register, need help, have additional questions or concerns, please contact our Loss Mitigation Department at (866) 867-0330.