Frequently Asked Questions (FAQs)
If you have questions about your loan with The Money Source Inc. and would like to speak to someone, please give us a call at (866) 867-0330. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Standard Servicing Fee Schedule
California Consumer Privacy Act (CCPA)
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Send a written request, signed by all borrower(s), via US mail, Email or fax: The Money Source Inc. 500 South Broad Street, Suite 100A Meriden, CT 06450 Fax: 203-285-8452 Email: [email protected]
Q: How do I request a payoff statement?
Send a written request, signed by all borrower(s), via mail or fax: Email to [email protected], or fax 888-962-8868 or mail to The Money Source inc 500 S Broad St Meriden, CT 06450 A payoff statement is generally mailed within approximately two business days or faxed by the next business day. There may be a fax fee associated with the payoff request if the payoff is to be faxed.
Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:
Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.
Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.
Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:
Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.
Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.