Frequently Asked Questions (FAQs)

If you have questions about your loan with The Money Source Inc. and would like to speak to someone, please give us a call at (866) 867-0330. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.

Accessibility & Language Access

Where can I read more about THE MONEY SOURCE ’s accessibility options?

Our Accessibility Page makes our services and our team members as easy-to-reach as possible. We’re committed to meeting your needs and making your day. Read more about it here.

Do you accept calls through the Telecommunications Relay Service?

Do rainbows go with unicorns? Of course we accept! The Telecommunications Relay Service (TRS) allows calls to be placed and received by anyone needing assistance with communication due to a hearing or speech disability. Anyone can be a happy homeowner, and we’re committed to helping that happen. TRS is available in every state, the District of Columbia, Puerto Rico, and all other U.S. territories for long-distance calls. And it won’t cost you a dime. This assistance is available through state and federal funding—that’s even more reason to smile. For more information on TRS, click here.

We’re here to help, too –
Call us: 
866.867.0330 (Toll Free)
Email us: 
[email protected]
Hours: M-F, 8AM – 9PM ET, and Sat 8AM-Noon ET

Do you have Customer Care agents that speak languages other than English?

We do! THE MONEY SOURCE has on-demand Interactive Voice Response (IVR) available over the phone en español, and a full Customer Care Team of Spanish-speaking members. And for those who have a preference outside of English or Spanish, we happily offer verbal translations in more than 200 languages and regional dialects. De nada! (That’s Spanish for, “No Problem!”)

  • When you call our toll-free Customer Care Center, you’ll be presented with an option to enter a Spanish IVR by pressing 8 during the greeting message. If you choose an option to speak with a Customer Care team member, you’ll be routed directly to someone who speaks Spanish.
  • If you prefer a language other than English or Spanish, just let us know and we’ll update your account and assist you through our trusted translation partners.
  • If you’d like to self-service, you can update your language preference any time by logging into your account, selecting “Manage Your Account,” “Profile Info,” and then “Change” under “Preferred Language.”